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Entity Removal Policy

Last updated: June 2026

Overview

Peakd, operated by Peakd Labs Ltd (Company No. 17331702), ranks products, services, organisations, and places based on community votes. Entities may be sourced from publicly available information or submitted by community members. This policy explains when and how entities can be removed.

Organisations & Institutions

Public organisations and institutions are generally not eligible for removal because:

  • Rankings constitute protected opinion and commentary on matters of public interest
  • Information is sourced from publicly available data (Wikipedia, public records, official sources)
  • The public has a legitimate interest in comparative evaluation of institutions and services
  • Rankings and scores constitute protected opinion — they represent aggregated anonymous community votes, not editorial statements by Peakd

Organisations may request:

  • Correction of factual inaccuracies in their profile (wrong name, incorrect details, outdated information)
  • Removal of images they hold copyright to
  • Removal of content that is demonstrably defamatory (false statement of fact, not opinion)

Products & Companies

Products and companies listed on Peakd are generally not eligible for removal because:

  • Consumers have a legitimate interest in comparing and rating products/services
  • Listings are factual (name, description, category) and rankings are community opinion
  • Companies cannot suppress consumer feedback
  • Rankings and scores are publicly visible aggregated community opinion — individual voters are anonymous on entity pages

Companies may request:

  • Correction of factual errors (wrong pricing, incorrect features, outdated description)
  • Removal of a listing for a product that has been permanently discontinued and no longer serves the public
  • Claiming their profile to manage information directly (see Terms of Service)

Right to be Forgotten (GDPR Article 17)

Under GDPR, individuals have the right to erasure. However, this right is not absolute. It does not apply when processing is necessary for:

  • Exercising the right of freedom of expression and information
  • Compliance with a legal obligation
  • Reasons of public interest
  • Establishment, exercise, or defence of legal claims

Rankings of public entities fall under the freedom of expression and public interest exemptions. We assess each request individually, balancing privacy rights against the public's right to information.

Jurisdiction-Specific Rights

  • UK: Under the Defamation Act 2013 (Section 5) and Data Protection Act 2018, we operate as a hosting intermediary. Rankings are community opinion, not editorial content.
  • EU/EEA: GDPR Article 17 (right to erasure) applies, subject to the freedom of expression and public interest exemptions outlined above.
  • US: Under Section 230 of the Communications Decency Act, interactive computer services are not liable for user-generated content. Rankings constitute protected opinion under the First Amendment.
  • Australia: We comply with the Online Safety Act 2021 and will remove content on valid request from the eSafety Commissioner.
  • Other jurisdictions: We respect applicable local laws and assess requests on a case-by-case basis. Our governing law is England & Wales.

How to Submit a Request

To request removal, correction, or to exercise your data rights, email us with:

  1. The URL of the entity page in question
  2. Your relationship to the entity (are you the owner, an authorised representative, or the rights holder?)
  3. What you are requesting (removal, correction, image takedown)
  4. Reason for the request
  5. Proof of authority (e.g. company email, domain ownership)

Entity Removal Requests
Email: [email protected]
Response time: 30 days

Appeals

If your request is denied, we will explain the reason. You may appeal once with additional evidence. If you remain dissatisfied, you may lodge a complaint with your local Data Protection Authority or seek legal remedy.